jita ace Privacy Policy
This document contains a complete description of how important your personal information is to us and how we manage it.
Contents
Introduction and Scope
Protecting the privacy of jita ace platform users is our top priority. This Privacy Policy ("Policy") describes what information we collect from you while you use the jita ace website, mobile app, and related services ("Platform"), the purposes for which it is used, and how it is kept secure.
This Policy applies to all registered and unregistered users of jita ace. By accessing the Platform, you are considered to have accepted the terms of this Policy. This Policy is an integral part of our Terms and Conditions. Both documents should be read together, as the provisions of one are consistent with the other.
jita ace is committed to creating a safe and transparent environment for users in Bangladesh. We believe every user has the right to know what we do with their information.
What Information We Collect
We collect the following types of information during registration and use of the jita ace platform:
Information You Provide Directly
What you provide at registration: full name, date of birth, mobile number, email address, password, and documents required for identity verification (such as national ID card or passport details).
Automatically Collected Information
Information recorded automatically while you use the Platform: IP address, device type and operating system, browser type, time and date of access, page views, and click patterns.
Transaction Information
Information collected during deposits and withdrawals: bKash, Nagad, or Rocket mobile numbers, transaction amount and time, transaction ID, and payment method details.
Gaming Activity Information
Your game history, bet amounts, win/loss records, bonus claim history, and session duration are stored.
Purpose of Using Information
We use collected information only for the following legitimate purposes:
- To ensure account registration, verification, and management
- To process financial transactions including deposits and withdrawals
- To detect and prevent fraud, money laundering, and other unlawful activities
- To provide customer support and resolve complaints
- To improve the Platform's performance and introduce new services
- To inform you about relevant bonuses, promotions, and personalised offers (subject to your consent)
- To enforce responsible gaming policies, including identifying patterns of excessive play
- To meet applicable legal obligations
We never sell your personal information to third parties or use it for commercial purposes unrelated to operating our services.
jita ace shares your information with third parties only in the following limited circumstances:
Service Provider Partners
Necessary information is shared with contracted third parties for payment processing, technology infrastructure, and game delivery. All such parties are bound by strict confidentiality agreements.
Legal Requirements
Information may be disclosed where required by applicable law or a valid order from a competent authority. We will endeavour to notify you before any such disclosure to the extent possible.
Business Transfer
In the event of a change in business ownership or a merger, user information may be transferred. However, the new operator will also be bound by the obligations of this Privacy Policy.
Outside the circumstances listed above, no information is shared with any third party without your consent.
jita ace uses cookies and similar tracking technologies to operate the Platform effectively. Cookies are small text files stored on your device that help improve your browsing experience.
Types of cookies we use:
- Essential Cookies: These are necessary to maintain login sessions and run core functionality. Disabling these cookies will prevent the Platform from working properly.
- Functional Cookies: To remember your preferred language, display settings, and similar preferences.
- Analytics Cookies: To understand user behaviour on the Platform and collect anonymous statistics for service improvement.
- Security Cookies: To detect fraud and protect your account.
You can control or disable cookies from your browser settings. Keep in mind that disabling essential cookies will prevent you from using some key features of the Platform.
Data Security Measures
jita ace has adopted both technical and organisational measures to protect your information. Our Platform keeps SSL (Secure Socket Layer) encryption active, which secures all data exchanged between your browser and our servers.
Technical Security
Industry-standard encryption protocols, firewalls, regular security audits, and intrusion detection systems keep our infrastructure secure.
Administrative Controls
Only authorised staff may access user information. Every access is logged and reviewed regularly.
Regular Reviews
Our security team regularly reviews systems and updates protections against new threats.
That said, complete security on the internet can never be guaranteed. It is your responsibility to keep your account password confidential and to ensure you log out from unfamiliar devices.
Data Retention Period
jita ace retains your information only for as long as necessary. When determining the retention period, we consider the following:
- The period required to meet legal obligations
- The full duration of account operation for active accounts
- Financial transaction records are kept for a minimum of five years after an account is closed
- Information related to dispute resolution or legal claims, until the need for it ends
Once the set period has passed, we securely delete or anonymise the information so that no individual can be identified from it.
Your Rights
As a user of the jita ace platform, you have the following rights over your own information:
Right to Access
You may request to know what information we hold about you. Your request will be responded to within a reasonable time.
Right to Rectification
If there is incorrect or incomplete information in your account, you have the right to request its correction.
Right to Erasure
In certain circumstances — such as where there is no legal obligation to retain it — you may request that your information be deleted.
Right to Object to Processing
You have the right to object to optional data processing such as marketing communications. You may opt out of such communications at any time.
To exercise any of the above rights, contact our support team. We will resolve your request within 30 working days.
Protection of Minors
jita ace strictly prohibits access by anyone under the age of 21. This Platform is not intended for minors in any way, and we do not knowingly collect any information from minors.
Important: If we become aware that a minor has opened an account, that account will be closed immediately and all associated information will be deleted.
Responsible gaming is a core foundation of our Platform. On our Responsible Gaming page you can find details on various ways to keep yourself and your family safe.
Contact and Complaints
If you have any questions, objections, or requests regarding this Privacy Policy, please contact our support team. Our support service is available 24/7 in both Bengali and English.
Live Chat
For the fastest resolution, use the Platform's live chat feature. Trained representatives are always ready to help.
For written requests or detailed complaints, email us at: [email protected]
Alongside privacy-related questions, answers to general queries about using the Platform can be found on our FAQ page.
Policy Changes
jita ace reserves the right to review and update this Privacy Policy from time to time. Reasons for changes may include:
- Addition of new services or features to the Platform
- Changes to applicable laws or regulations
- Improvements to industry-standard practices
- Revisions based on user feedback or complaints
For significant changes, we will post a notice on the Platform and notify you at your registered email address. Continued use of the Platform after changes are made will be considered acceptance of the revised Policy. The date of the latest update will always be shown at the top of this page.
To learn more about this Policy or about our services, read the About Us page, which contains a detailed description of jita ace's operations and values.